As you may be aware, Amazon Web Services (AWS) is currently experiencing technical problems. Unfortunately, our phone runs through AWS, and as such, our Billing Office is unable to take your calls at this time.
Amazon is working to restore their services as quickly as possible. We apologize for any inconvenience this may cause for you. In the meantime, if you need assistance with your premium membership, please use the Premium Support Link below to contact us and we will be happy to assist you. Diamond Members may also reach us through Diamond Live Support.